Lloyd Cole is the Head of Partnerships for Aurelia Hotels & Resorts.

With over a decade of experience in the hospitality industry, Lloyd has a proven track record of developing and maintaining successful partnerships with top travel agencies, tour operators, and other industry stakeholders. He is dedicated to creating mutually beneficial relationships that drive revenue and brand awareness for Aurelia Hotels & Resorts. Lloyd is passionate about providing guests with unforgettable experiences and is committed to delivering the highest level of service and customer satisfaction.

Tess Dunnerham is the Director of Customer Service at Aurelia Hotels and Resorts, with over 15 years of experience in the hospitality industry. With a background in hotel management and a passion for delivering exceptional guest experiences, Tess is dedicated to ensuring that every guest's stay is memorable and enjoyable.

In her role at Aurelia Hotels and Resorts, Tess oversees a team of customer service professionals who are committed to providing top-notch service and exceeding guest expectations. She believes in the importance of building strong relationships with customers and creating personalised experiences that leave a lasting impression.

Attendees can expect to learn valuable insights and strategies for enhancing customer service in the hospitality industry, as well as actionable tips for creating memorable guest experiences. Tess's expertise and passion for customer service will inspire and motivate attendees to elevate their own customer service practices and drive success in their organisations.

Matt White is the Head of Marketing at Aurelia Hotels and Resorts. With over 10 years of experience, Matt excels in creating innovative marketing strategies to drive brand awareness, increase bookings, and enhance guest experiences.

You can expect valuable insights and practical tips on the latest hospitality trends and successful marketing campaigns. Don't miss the opportunity to learn from Matt's expertise and take your marketing to a place where you can see even more bang for your buck.

Kim Moss is the Head of Business Development for Aurelia Hotels and Resorts. With over 10 years of experience in the hospitality industry, Kim has a proven track record of driving revenue growth and establishing strong partnerships.

At Aurelia Hotels and Resorts, Kim is responsible for identifying new business opportunities, developing strategic partnerships, and ensuring the company's continued success in a competitive market. Her passion for delivering outstanding guest experiences and her innovative approach to business development have played a crucial role in the company's growth and success.

During her presentation, attendees can expect to gain valuable insights into the latest trends in the hospitality industry, strategies for driving revenue growth, and tips for developing successful partnerships. Kim's dynamic and engaging speaking style, combined with her wealth of knowledge and experience, make her a sought-after speaker at industry events and conferences. Attendees are sure to come away inspired and equipped with actionable strategies to take their business to the next level.